Are there any reasons that I would not be eligible to take a Driving Safety Course for ticket dismissal purposes?

You would not be eligible to take a Driving Safety Course for ticket dismissal purposes:
  • if you have a Commercial Driver License (CDL); ?
  • if you don't admit guilt or refuse to sign a statement that you do not dispute or challenge the ticket (nolo contendere); and
  • if your ticket was for speeding 25mph faster than the posted speed limit.
Remember, the court makes the final decision on whether you will be allowed to dismiss your ticket by taking a driving safety course. Therefore, we recommend that you contact the court before taking the driving safety course to dismiss a ticket.

Yes. Each chapter is followed by a short quiz for review purposes only. No passing grade is required on quizzes, as this is a review exercise for learning purposes. However, you will need to pass a final quiz. The final quiz is only 20 multiple-choice questions that are based on material covered. You are also given an option to print course material and refer to it while taking the quiz.

We will notify the Texas Education Agency (TEA) electronically that you have completed the course within the required thirty (30) day time period. However, our reporting your completion to the TEA does not substitute the need to submit your certificate to the court. Your ticket will not be dismissed until you submit your certificate of completion (and driving record, if required) to the court.

You should check your court documentation, but generally, students have 90 days from your request date to complete the Driving Safety Course.

If your insurance company offers a discount for taking a defensive driving course, the discount is usually applicable for 3 years. Be sure to check with your insurance company to confirm their policy.

All Texas approved courses have to follow same regulatory requirements and comply with rules related to testing and duration. Improv's Defensive Driving course consists of an introduction, ten (10) easy-to-follow modules, and a final 20 question multiple-choice quiz. The Texas Education Agency (TEA) requires that you spend a minimum of 360 minutes (6 hours) in the course. You can proceed through the course at your own pace. It's your option to either complete all material at once or in a number of sessions. We grant you unlimited in-and-out login privileges as long as you can complete the course before your court due date. Once you complete chapter material for all chapters, you can proceed to the final quiz. We will issue you an instant acknowledgement of course completion and will send you an original completion certificate within 24 hours of completion via the mailing preference you selected during registration.

Once every 12 months.

Yes. Students taking the course for traffic ticket dismissal are eligible for the insurance discount. Once you complete the course, you can download and print your certificates:
  • One certificate will be marked "Court"
  • One certificate will be marked "Insurance"

You can fail the course for the following reasons:
1. If you score less than 70% (14 questions) on the final 20-question multiple choice. However, you will be given two (2) additional opportunities to re-take the final quiz at no additional charge.
2. If you miss more than 3 (three) out of 10 personal validation questions asked throughout the course, you will fail the course.
TX TEA regulations state that if you fail the course, you are NOT entitled to a refund, but you are eligible to re-register for the course and take it again from the beginning.
Please Note: All questions are multiple choice, and are covered in the chapter material. In addition, you also have the option to print the chapter content for further review.

In order to validate your identity, we will ask you 10 personal questions pulled in random from the public databases (DMV, utility companies etc.. WE DO NOT access your private credit history). An example of a question: Please Select the Zip Code of your former address. You will have 90 seconds to select the proper answer. All questions are multiple choice. TEA regulations state that if you incorrectly answer more than 3 out 10 of the personal validation questions, you fail the course. Although you are not entitled to a refund in the event of a course failure, you are entitled to re-register for the course and take it again from the beginning if you choose to do so. You will also have an option to call our customer support and review your answers in case you may have misunderstood one of the questions.

Dismiss A Traffic Ticket? Successful completion of the Texas Driving Safety Course will allow you to dismiss a traffic ticket from your driving record if approved to do so by the Court. Insurance Rate Reduction ?Most Texas insurance companies will provide an insurance premium discount (usually 10%) for three years on the liability portion of your auto insurance when you submit to them your certificate of course completion issued by a Texas TEA-approved driving safety course provider. Check with your insurance agent for details.

If you receive a traffic ticket after taking the course for insurance discount purposes, you are permitted to take another driving safety class for ticket dismissal purposes if you haven't had a ticket dismissed within 12 months. This is generally the reason that courts require that you submit a copy of your driving record; they are using the driving record to verify that you haven't had any tickets dismissed within 12 months.

You have access to the course 24/7. However if you require technical assistance our customer support office is open 7 days a week from 8:00 AM to 9:00 PM CST at 800-660-8908. If you need to reach an instructor after regular working hours, call 972-404-8501. Please note: only course-related questions can be answered after hours. Any technical support or questions about your completion certificate can only be answered during regular working hours.

Yes, both classroom and online version of our Defensive Driving course are approved by Texas Education Agency (TEA). Only TEA approved schools can offer certificates that are accepted by Texas Courts and Insurance Companies.

Quiz questions are entirely based on the chapter material covered, and are multiple choice or true/false. You will be given two (2) additional opportunities to re-take the final examination at no additional charge. Failure to pass the final examination after three (3) attempts results in course failure.

What happens after I successfully complete the course?

Upon successful completion of the course you can download and print your Certiifcates of Completion and send them to the court handling your case. You can also send a copy to your insurance company. We will also notify the Texas Education Agency (TEA) electronically that you have completed the defensive driving course. NOTE: Your ticket will not be dismissed until you submit your certificate of completion (and driving record, if required) to the court.

Most courts require you to submit a copy of your driving record to them along with your certificate of completion of the defensive driving course. Double check your court's requirements. If your court does require that you submit a copy of your driving record to them, we provide this service (certified driving record Version "3A" from the Texas Department of Public Safety) and you will receive your driving record the same day (usually within 30 minutes)! When registering, please select the "Texas Defensive Driving Course + Driving Record". Alternatively, you may choose to add the driving record after registering for the course, by clicking "Add Driving Record" in the Table of Contents. Alternatively, you may purchase your driving record from the Texas Department of Public Safety. If you request your driving record by mail, allow 2-3 weeks for delivery.

What is your refund policy?

We firmly stand behind our 100% Money Back guarantee. We will refund 100% of your tuition for any reason prior to you completing the course and receiving the final completion certificates. Due to Texas TEA rules, we cannot offer refunds in the following situations:
  • After the completion certificate is issued.
  • If you received a failing grade on the course final quiz or personal ID validation.

You can cancel the course at any time and request a refund if a completion certificate has not been issued. All refunds will be credited back to the original credit card that was used to pay for the course. Qualified refunds will be issued within 10 days following receipt of an eligible cancellation request. Refunds will not be issued once a completion certificate has been issued.

Can I walk away from my computer while logged into the course?

Do not leave your computer while logged in to the course. Personal validation questions will appear at random times of each chapter throughout the course. Questions must be answered correctly within 90 seconds. You are required to answer 70% (7/10) questions correctly. If you answer more than 3 questions incorrectly or do not answer within the allotted time, you will be logged off and locked out of the course. You will need to call customer service to be reinstated.

No, you may complete the course in increments. When you would like to end your session, simply log out of the course. Our recommendation is to complete at least a full chapter per session, but you will be given full credit for all incremental time spent in the chapter and in the course.
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